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IT Information Technology
WPS Senior Support Analyst/Lead support Analyst
Associate / Senior Associate
職務内容
Job Description
Job/Group Overview:
Reporting into the APAC Wholesale Production Services head of Data Services this is a key role working in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.
This is a hands-on role facing off / supporting the internal stakeholders. The prime responsibility of the team member is to provide application support and also focus on driving automation and efficiencies.

Responsibilities:
● Provide support services for Reference Data platforms and the proprietary distribution platform - this includes ownership to completion of all reported issues and requests, application monitoring and consumer and end user support
● Extensive interaction with Enterprise Data Management, Middle Office, Back Office and Compliance etc.
● Partner with application development and support teams to ensure smooth delivery of platform changes and upgrades
● Interaction with core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
● Strong analytical and problem solving skills and ability to take a deep dive into investigations
● Drive automation and operational efficiencies
● Maintain team knowledge base of known issues, steps required to address particular issues\tasks, documentation of new processes and general updates to keep content current
● Ensure incident management procedures are followed for each and every reported issue to strengthen the knowledge base, and generation of KPIs for decision making and understanding application trends.
登録資格
Requirements
Requirements:
● Minimum 6 to 7 years’ experience in Application production services.
● Strong interpersonal communication skills
● Fluency in Japanese and English
● Must have strong research, investigation & evaluation skills, with a structured approach to problem solving.
● Sound knowledge of UNIX, Shell Scripting, Sybase SQL, Java, Perl & Python.
● Proficiency at understanding, writing and using SQL
● Must have Excellent analytical and communication skills including ability to provide clear and concise status to users, consumers and leadership.
● Able to handle a fast paced production environment.
● Experience in Job scheduling software like Autosys.
● Experience of monitoring software and maintaining and improving rulebases.
● Be able to work in close collaboration with Infrastructure Support, application developers, offshore Core support resources, application Managers and developers
勤務地
Location 
Tokyo


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